Year of construction: 1966
Operating system: Common human mind without difficult words or terms.
Founder and owner of Sfinqs.
• Technician at Mazda
• Service Advisor at BMW
• Quality controller at BMW
• Internal auditor
• External auditor for Volvo and Mercedes brand standards
• External auditor ISO
• Trainer AfterSales for the markets:
• BMW BeLux
• the Netherlands
I do not avoid many challenges when it comes to training or coaching. Challenge me and I'll come to you!
Training AfterSales in Automotive.
In order to optimize the effectiveness of the trainings we work with a maximum of 12 participants per session.
The participants should not only listen and write down but are encouraged to look for solutions together during assignments. Active learning is sharing and enriching knowledge together.
All possible 'non-technical' training courses are covered.
We provide training on:
• Customer focus
• Brand awareness -behaviour
• Service consultation@the vehicle
• Stock management
• Complaint handling
• Legal aspects relating to after-sales
• Customer board
• Warranty and goodwill
What must be in such a system? When is it audit-proof?
Do you have employees who want to become internal auditors? No problem, we can train them.
What do we all have to do to stay in line? Can we change things ourselves?
ISO does not have to be an unworkable system. It's there to help you watch over what you're doing. Almost nothing is required of ISO, just do what you are good at and the system will support you.
If the mobile home is not used for Sfinqs activities, it is possible to rent this mobile home. The MobilOffice is fully equipped. For example, in addition to a large awning, there is also a satellite TV, microwave, bike carriers and a solar panel.
Price only available on request after checking availability.
Preshoekstraat 153, 8510 Marke, Belgium